After several years of relying on outsourcing for its Field Services operations in the Netherlands, Getronics has announced its decision to bring this function back in-house and provide these services directly, using its own workforce.
With chatbots and proactive tooling in place, there’s less reliance on on-site services. Nevertheless, person-to-person support, in its various formats, is still a great contributor to employee experience.
After several years of relying on outsourcing for its Field Services operations in the Netherlands, Getronics has announced its decision to bring this function back in-house and provide these services directly, using its own workforce.
With chatbots and proactive tooling in place, there’s less reliance on on-site services. Nevertheless, person-to-person support, in its various formats, is still a great contributor to employee experience.
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