13/01/2025
A new year has arrived, and we’re about to embark on a 12-month journey to technology transformation! So, what can we expect from 2025, and how can you utilize the top tech trends of 2025 for your business?
What is Gen AI?
One of the core tech trends for 2025 is Generative Artificial Intelligence, or Gen AI. AI isn’t the newest headline to hit the news, but Gen AI is the next level of machine learning. These intelligences learn the patterns and structure of data, and generate their own data sets to produce new prompts; this results in original images, text, and videos.
Day-to-day use
So, how is Gen AI going to change the day-to-day work for the people doing the work?
By making use of Gen AI as a tool, the time taken by workers to perform repetitive tasks is massively reduced. Administration, data entry, and document sorting are all a necessary part of any organization’s daily work, but they can be very time-consuming. Taking part in these necessary, but low reward activities, can lower job satisfaction and leave workers feeling unhappy with the way they’ve spent their day.
Gen AI can take over these tasks and leave innovation to human team members. Their daily tasks will evolve into new areas of strategy and creativity, giving people the kind of freedom to develop new ideas. It will ultimately keep people satisfied, and more productive.
The future
We can also predict Gen AI playing a huge part in customer service trends in the immediate future. Particular sectors have already adopted Gen AI as a part of their online customer interaction. Chatbots, AI responders, even generated voice interactions are becoming commonplace for consumers, they can be met with distrust, but AI is going to add benefits to the way industries offer services.
Customers are looking for a personal, tailored solution to their problems, and AI will give a new level of automation to addressing customer needs. We can open doors to fast responses, and comprehensive coverage. With Gen AI doing the hard work, we get more time to dedicate to customers and radically change our industries.
Keeping track of, and applying, these platforms are going to be the key to making 2025 your most innovative year yet.
To find out how Getronics can change your 2025, start a conversation with one of our experts.
