Location: London
Date: 26 March, 2024
After several years of relying on outsourcing for its Field Services operations in the Netherlands, Getronics has announced its decision to bring this function back in-house and provide these services directly, using its own workforce. This move will enable the company to better enhance customer experience and increase operational efficiency for all of its workplace solutions.
The decision to establish a dedicated Field Services organisation in the Netherlands has been driven by a desire to have tighter control over the service delivery process. By having an in-house team, Getronics can offer more flexibility and ensure that service levels are consistently met and that issues are resolved swiftly. As a leading provider of IT Services, Getronics now offers nationwide services for Desktop, Notebook, and Server/Storage equipment, that are available 7 days a week, 24 hours a day.
This move will also enable Getronics to tailor its Field Services operations to the specific needs of its Dutch clients. By having a local presence, the company can further maximise our response to the unique requirements of the Dutch market.
Due to Getronics’ long history in the Netherlands and the fact that our (global) headquarters is still based in the Netherlands, this is an important milestone for Getronics.
At Getronics, we have designed, managed, and delivered multi-country field and on-site support services for over 30 years. We pride ourselves in being one of the few players in this market that continue to innovate and invest in end-user-centric services.
We provide field and on-site support services in over 185 countries, delivering a seamless end-user experience, backed by a single point of contact, with one contract and one billing entity. We passionately pursue a “fix first, reconcile later“ ethos, which over all these years of successful relationships with our customers is something that they have all come to value and deeply appreciate.
