Technical Consultant – Network & Security (Fortigate)

Team Purpose
The Managed Network & Security Team is responsible for the management of
the Network and security devices in Getronics data centers, connectivity towards
customers and cloud providers and on-premises network & security
implementations at our Customers.
You should possess excellent communication and teamwork skills and have
confidence working on your own initiative. You will be required to work during
European business hours from Monday-Friday, Weekly On-call would be on
a rotational basis.
Role Purpose
We are looking for an experienced professional who is autonomous,
experienced, self-driven Network fanatics.
The role is to proactively and reactively manage the Network and Security
devices, act on alarms from our network management systems, and act on incidents
reported by our customers. Troubleshoot & analyze incidents and changes and make
suggestions to fix and implement the solution. Test and deploy software
upgrades or security patches. Work as a full member of our international team
that consists of 50 Engineers globally.
As a Technical Consultant, you will be heavily engaged to personalize their
customers’ experience and ensure a successful Palo Alto Networks product
experience. In this role, you will develop a working partnership to mitigate
risks and troubleshoot to resolve technical issues for our esteemed customers.
You will engage both proactively and reactively with the customer to address
any Palo Alto Networks technology technical needs. You will also provide
escalation management for any technical issues encountered with the customer’s
enterprise deployment, resulting in faster time to value.

Relevant Experience 8 + years

Responsibilities

• This role requires strong fault isolation and root cause analysis skills to
  diagnose and solve complex technical issues and provide timely
  solutions to customers in a professional manner. Regularly updating
  customer cases to record the progress of calls in the call-tracking system
  and documenting technical solutions and product information in
  account-specific repositories. Work to reproduce customer issues and

work with vendors to resolve technical issues and thus does not limit to
the above with more involvement like

• Manages the design, implementation, and ongoing management of
  mainly.
• Provide reactive/proactive Designated Technical Support to top-tier
  customers.
• Provide configuration review, troubleshooting, and best practices to
  named customers.
• Manage support cases to ensure issues are recorded, tracked, resolved,
  and follow-ups are done in a timely manner and reported via the Service Desk
  and Customer.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation
  in the Knowledge Base.
• Gather and retain customer-specific documentation in a secure location
  for ease of troubleshooting.
• Review of technical documentation, troubleshooting guides, etc, and
  improvement Plans
• Act on Incidents reported by our network management tools.
• Act on Incidents reported by the customer (via our service desk)
• Proactively test & upgrade software on various devices
• Analyse capacity management reports & propose improvements.
• Prepare and execute Change requests.
• Remotely Configure new devices
• Interact with multiple teams (Helpdesk, Customer, Service delivery
  Managers)
• Communicate & raise incidents to the party (vendors/telecom
  providers)
• Propose improvement plans (technical & human activity)
• Proactively seek guidance from peers and seniors where required.
• Team presentations on your activities
• Propose improvements for our network management tools /
  Configuration.
• Analyse reporting before used by Service Delivery Manager
• This role involves client interaction.
• The scope of products/vendors covers –
• FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma )
• Cisco (Routing, Switching), Wireless, Cisco ACI
• Meraki (Wireless ,SDWAN )
• Primarily: Cisco (Routing/Switching), FortiGate Firewalls
• Secondary:
• One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower,
  Cisco ACI
  Core Skills
• Minimum 8 years relevant experience (see list of vendors)
• Hands-on experience working in an ITIL-structured organization
  dealing with Incident / Change / Problem management.
• Hands-on experience in handling major IT infrastructure vendor
  products such as Cisco and Palo Alto.
• Expert in implementing and supporting Advanced routing protocols,
  Switching.
• Experience with Wireshark or other protocol analyzers.
• Configuring network & security devices with end-to-end security in
  mind.
• Configuring end-to-end Quality of Service
• Troubleshoot using traffic analyzers, NetFlow collector, capacity
  management tools.
• Incident Report Document writing.
• Documentation (MS Word) & drawing ( MS Visio ) updates
• Participating in Team and customer meetings.
• Effective English speaking & writing skills.
  Soft Skills
  ▪ Driven and Customer-focused.
  ▪ Ability to work well under pressure.
  ▪ Proactive Attitude
  ▪ Problem Solving
  ▪ Excellent Communication – Verbal & Written
  ▪ Independent and resourceful with minimal supervision
  ▪ Team player
  ▪ Take initiative
  Certification/Training
• Masters/Graduate degree holder
• Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP
  Security
• CCIE, CCNP routing switching (Desired)