Share this position:
As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and increasing satisfaction levels
Main Job Duties and Responsibilities
- respond to requests for technical assistance in person, via phone, chat or email
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
- help update training manuals for new and revised software and hardware
- train computer users as necessary
- clean up computers
Education, Qualifications and Experience
- Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- experience researching, analyzing and interpreting automated system problems
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support
- Fluent in French, English and Dutch is an asset
Key Skills and Competencies
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
About Getronics
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.
We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.
Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.
About Getronics
Getronics empowers businesses to stay competitive by offering flexible, secure, and reliable technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to low-carbon and sustainable development through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.
Sobre Getronics
Ayudamos a tu empresa a seguir siendo competitiva ofreciéndote servicios tecnológicos flexibles, seguros y fiables, adaptados a tus necesidades específicas, que contribuyen a impulsar el crecimiento, aumentar la eficacia, reducir los costes y lograr un éxito medible.
Estamos comprometidos con el desarrollo sostenible y con bajas emisiones de carbono a través de nuestras soluciones informáticas para ayudar a empresas como la tuya a reducir su impacto medioambiental.
Getronics es líder mundial en soluciones tecnológicas y cuenta con un equipo de más de 4.000 empleados en 22 centros que prestan servicios integrales en todo el mundo.
Somos una de las únicas 18 empresas de todo el mundo posicionadas en el Cuadrante Mágico 2024 de Gartner para servicios externalizados de espacio de trabajo digital, y somos el miembro líder y fundador de la Global Workspace Alliance (GWA).
Nos comprometemos a ofrecer un servicio de atención al cliente excepcional, para que tu empresa pueda centrarse en sus puntos fuertes mientras confías tus necesidades de TI a Getronics.
A propos de Getronics
Nous donnons à votre entreprise les moyens de rester compétitive en lui offrant des services IT flexibles, sécurisés et fiables, adaptés à vos besoins spécifiques, qui l’aideront à stimuler sa croissance, à accroître son efficacité, à réduire ses coûts et à obtenir des résultats mesurables.
Nous nous engageons en faveur d’un développement durable et à faible émission de carbone par le biais de nos solutions informatiques, afin d’aider les entreprises comme la vôtre à réduire leur impact sur l’environnement.
Getronics est un leader mondial en matière de solutions technologiques, avec une équipe de plus de 4 000 collègues répartis dans 22 sites, fournissant des services complets de bout en bout dans le monde entier.
Nous sommes l’une des 18 entreprises du monde positionnées dans le Magic Quadrant 2024 de Gartner pour les services externalisés Digital Workplace, et nous sommes le membre fondateur de la Global Workspace Alliance (GWA).
Nous nous engageons à fournir un service à la clientèle exceptionnel, afin de permettre à votre entreprise de se concentrer sur ses points forts tout en confiant ses besoins informatiques à Getronics.
Über Getronics
Wir unterstützen Ihr Unternehmen dabei, wettbewerbsfähig zu bleiben, indem wir flexible, sichere und zuverlässige Technologiedienste anbieten, die auf Ihre individuellen Bedürfnisse zugeschnitten sind und dazu beitragen, das Wachstum voranzutreiben, die Effizienz zu steigern, Kosten zu senken und messbare Erfolge zu erzielen.
Wir setzen uns für eine kohlenstoffarme und nachhaltige Entwicklung ein, indem wir Unternehmen wie dem Ihren helfen, die Umweltbelastung zu reduzieren.
Getronics ist ein weltweit führender Anbieter von Technologielösungen mit einem Team von über 4.000 Mitarbeitern in 22 Center und bietet umfassende End-to-End-Dienste auf der ganzen Welt.
Wir sind eines von nur 18 Unternehmen aus der ganzen Welt, die im Magic Quadrant 2024 von Gartner für ausgelagerte Digital Workplace Services positioniert sind, und wir sind das führende Gründungsmitglied der Global Workspace Alliance (GWA).
Wir sind bestrebt, einen außergewöhnlichen Kundenservice zu bieten, damit sich Ihr Unternehmen auf seine Kernkompetenzen konzentrieren kann, während Sie Ihre IT-Anforderungen Getronics anvertrauen.
Sobre a Getronics
Fazemos com que sua empresa permaneça competitiva, oferecendo serviços de tecnologia flexíveis, seguros e confiáveis, adaptados às suas necessidades exclusivas, ajudando a impulsionar o crescimento, aumentar a eficiência, reduzir custos e proporcionar sucesso mensurável.
Estamos comprometidos com o desenvolvimento sustentável e de baixo carbono por meio de nossas soluções de TI para ajudar empresas como a sua a reduzir seu impacto ambiental.
A Getronics é líder global em soluções de tecnologia, com uma equipe de mais de 4.000 colaboradores em 22 territórios, fornecendo serviços abrangentes de ponta a ponta em todo o mundo.
Somos uma das 18 empresas de todo o mundo posicionadas no Quadrante Mágico da Gartner de 2024 para serviços terceirizados de Digital Workplace e somos a fundadora e líder da Global Workspace Alliance (GWA).
Temos o compromisso de oferecer um atendimento excepcional ao cliente, para permitir que sua empresa se concentre em seus principais pontos fortes e, ao mesmo tempo, confie suas necessidades de TI à Getronics.
- GTN_WCE
