Getronics is proud to announce that, for the fourth consecutive year, it has been recognised in Gartner® 2025 Magic Quadrant™ for Outsourced Digital Workplace Services (ODWS)1. We are among just 18 companies included in this independent evaluation.
*1 Gartner, Magic Quadrant for Outsourced Digital Workplace Services, By: Karl Rosander, Matt Baldino, Biswajit Maity, Andrea Lanzavecchia, Katja Ruud, Tom Sieber, 24 March 2025.
Outsourced Digital Workplace Services
Outsourced Digital Workplace Services (ODWS) encompass managed workplace solutions that equip organisations with the tools and support needed to enhance their digital workplace strategy.
A well-executed digital workplace strategy fosters an intuitive, engaging environment that empowers employees to harness technology effectively – driving productivity and business success.
Gartner assessed 18 providers, including Getronics, to help organisations identify the right partner for their digital workplace outsourcing needs.
Mandatory features of ODWS offerings include:
- Service desk
Remote, multichannel and persona-based support to end users and their devices 24/7, 365 days a year. This also includes managing user accounts, devices and peripherals, applications, content, email and collaboration systems, and associated services. Contact channels span phone, web, email, chat and self-service support. - Virtualization support
Dedicated virtual desktop infrastructure (VDI) and application virtualization solutions and full cloud-based desktop as a service (DaaS) offerings that increasingly adhere to utility and elastic consumption models. - Field and depot services
Traditional deskside support for issues that could not be resolved remotely or using automation, as well as on-site support for locations without other IT or walk-up support. - IT service and process management
Structured workflows and best practices for delivering IT services, usually following an industry-accepted IT service management framework such as ITIL. It includes incident, service request, change, and problem management and service provisioning.”
“Being recognised in Gartner Magic Quadrant for the fourth-year running is a milestone for us. I believe it reflects our unwavering commitment to innovation and service excellence. Our teams continuously push the boundaries to deliver world-class digital workplace solutions. In my opinion this recognition is a testament to their dedication.”
Stuart Deignan, CEO, Getronics
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