Getronics is pleased to announce it has been positioned by Gartner® in its 2024 Magic Quadrant™ for Outsourced Digital Workplace Services (ODWS)*1 report for the third year. Getronics is one of only 18 companies positioned within this Magic Quadrant.
*1 Gartner, Magic Quadrant for Outsourced Digital Workplace Services, by Karl Rosander, Biswajit Maity, Matt Baldino, Andrea Lanzavecchia, Daniel Barros, 11 March 2024.
Outsourced Digital Workplace Services
Outsourced Digital Workplace Services (ODWS) is the market for managed workplace services that deliver the services, tools, and capabilities to help organisations advance their digital workplace strategy.
A digital workplace services strategy is a business strategy that leverages an engaging and intuitive work environment to boost workforce digital dexterity — the ambition and ability to apply technology to improve business capabilities.
Gartner evaluated 18 providers, including Getronics, to help you select the best-suited provider for digital workplace outsourcing.
Outsourced digital workplace services (ODWS) include:
- Service desk — Remote, multichannel and persona-based support to end users and end-user devices 24/7, 365 days a year. This includes user account management, support for desktops, laptops and mobile devices, peripheral device support, content management support, email and collaboration support, and PC provisioning. Users are enabled to contact support through multiple channels, such as phone, web portal, email and chat. Persona-based support is offered to distinguish between different end-user persona-type needs for hardware and application support (such as a VIP, or an office worker versus a field or warehouse worker).
- Desktop virtualization — This comes in many shapes and forms, from dedicated virtual desktop infrastructure (VDI) and application virtualization solutions to full desktop as a service (DaaS) offerings that increasingly adhere to utility and elastic consumption models.
- Field service and depot service support — This provides traditional deskside support for issues that could not be resolved remotely through an autonomous technology, as well as support for locations where the user does not have access to walk-up support.
- IT service and process management — This includes a structured workflow of best practices for delivering IT services, usually following an industry-accepted IT service management framework such as ITIL. Typical ODWS IT service processes include incident management, request fulfillment, change management, problem management and service provisioning.
“We believe being recognized in the Gartner Magic Quadrant for the third consecutive year is not just a testament to our consistent excellence, but a reaffirmation of our commitment to innovation, quality, and customer satisfaction. It reflects the ongoing journey of our team’s dedication and expertise, positioning us as a trusted leader in the industry”
Elisabete Mleczak, Chief Commercial Officer, Getronics
