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What is the purpose of our team?
As we help our customers to reimagine the digital future through evolving technologies, Getronics Field Services and our Global Workspace Alliance are the delivery engine for us to support our customers wherever they are – in over 185 countries. Offering a single point of contact, contract, and a single billing entity, and underpinned by our Global Service Delivery Model, we continue to bring value to our customers and exceptional user experience across every touchpoint, especially during person-to-person interactions.
What will you do?
- Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Updates customer on problem status/resolution in accordance with SLA.
- Escalate problems as required
- Monitor the IT service process and workflow to ensure SLA’s are met.
- Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
- Actively participates in team goals and objectives as per performance contract.
- Actively participates in projects, as assigned.
- Ability to travel within Klang Valley to assist and troubleshoot end user’s IT related issues.
- Work experience in banking industry will be an added advantage.
Which experience/skills we are looking for?
Essential
- Good knowledge with Desktop environment such as OS, printer, other EU(end user technologies)
- Basic incident management exposure.
- Proficiency in communications skills with customer and excellent in oral and writing communication.
Desired
- Troubleshooting skills in end computing.
- Ticket management skills.
Which qualifications/certification you need to have?
Essential
- Diploma in Information Technology, minimum 2 years of working experience
Desired
- ITIL
What else do we need from you?
- Excellent Communication – Verbal & Written
And what are we going to offer you for all this?
- An attractive package of insurance benefits
About Getronics
Getronics empowers businesses to stay competitive by offering flexible, secure, and reliable technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to low-carbon and sustainable development through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.
Sobre Getronics
Ayudamos a tu empresa a seguir siendo competitiva ofreciéndote servicios tecnológicos flexibles, seguros y fiables, adaptados a tus necesidades específicas, que contribuyen a impulsar el crecimiento, aumentar la eficacia, reducir los costes y lograr un éxito medible.
Estamos comprometidos con el desarrollo sostenible y con bajas emisiones de carbono a través de nuestras soluciones informáticas para ayudar a empresas como la tuya a reducir su impacto medioambiental.
Getronics es líder mundial en soluciones tecnológicas y cuenta con un equipo de más de 4.000 empleados en 22 centros que prestan servicios integrales en todo el mundo.
Somos una de las únicas 18 empresas de todo el mundo posicionadas en el Cuadrante Mágico 2024 de Gartner para servicios externalizados de espacio de trabajo digital, y somos el miembro líder y fundador de la Global Workspace Alliance (GWA).
Nos comprometemos a ofrecer un servicio de atención al cliente excepcional, para que tu empresa pueda centrarse en sus puntos fuertes mientras confías tus necesidades de TI a Getronics.
A propos de Getronics
Nous donnons à votre entreprise les moyens de rester compétitive en lui offrant des services IT flexibles, sécurisés et fiables, adaptés à vos besoins spécifiques, qui l’aideront à stimuler sa croissance, à accroître son efficacité, à réduire ses coûts et à obtenir des résultats mesurables.
Nous nous engageons en faveur d’un développement durable et à faible émission de carbone par le biais de nos solutions informatiques, afin d’aider les entreprises comme la vôtre à réduire leur impact sur l’environnement.
Getronics est un leader mondial en matière de solutions technologiques, avec une équipe de plus de 4 000 collègues répartis dans 22 sites, fournissant des services complets de bout en bout dans le monde entier.
Nous sommes l’une des 18 entreprises du monde positionnées dans le Magic Quadrant 2024 de Gartner pour les services externalisés Digital Workplace, et nous sommes le membre fondateur de la Global Workspace Alliance (GWA).
Nous nous engageons à fournir un service à la clientèle exceptionnel, afin de permettre à votre entreprise de se concentrer sur ses points forts tout en confiant ses besoins informatiques à Getronics.
Über Getronics
Wir unterstützen Ihr Unternehmen dabei, wettbewerbsfähig zu bleiben, indem wir flexible, sichere und zuverlässige Technologiedienste anbieten, die auf Ihre individuellen Bedürfnisse zugeschnitten sind und dazu beitragen, das Wachstum voranzutreiben, die Effizienz zu steigern, Kosten zu senken und messbare Erfolge zu erzielen.
Wir setzen uns für eine kohlenstoffarme und nachhaltige Entwicklung ein, indem wir Unternehmen wie dem Ihren helfen, die Umweltbelastung zu reduzieren.
Getronics ist ein weltweit führender Anbieter von Technologielösungen mit einem Team von über 4.000 Mitarbeitern in 22 Center und bietet umfassende End-to-End-Dienste auf der ganzen Welt.
Wir sind eines von nur 18 Unternehmen aus der ganzen Welt, die im Magic Quadrant 2024 von Gartner für ausgelagerte Digital Workplace Services positioniert sind, und wir sind das führende Gründungsmitglied der Global Workspace Alliance (GWA).
Wir sind bestrebt, einen außergewöhnlichen Kundenservice zu bieten, damit sich Ihr Unternehmen auf seine Kernkompetenzen konzentrieren kann, während Sie Ihre IT-Anforderungen Getronics anvertrauen.
Sobre a Getronics
Fazemos com que sua empresa permaneça competitiva, oferecendo serviços de tecnologia flexíveis, seguros e confiáveis, adaptados às suas necessidades exclusivas, ajudando a impulsionar o crescimento, aumentar a eficiência, reduzir custos e proporcionar sucesso mensurável.
Estamos comprometidos com o desenvolvimento sustentável e de baixo carbono por meio de nossas soluções de TI para ajudar empresas como a sua a reduzir seu impacto ambiental.
A Getronics é líder global em soluções de tecnologia, com uma equipe de mais de 4.000 colaboradores em 22 territórios, fornecendo serviços abrangentes de ponta a ponta em todo o mundo.
Somos uma das 18 empresas de todo o mundo posicionadas no Quadrante Mágico da Gartner de 2024 para serviços terceirizados de Digital Workplace e somos a fundadora e líder da Global Workspace Alliance (GWA).
Temos o compromisso de oferecer um atendimento excepcional ao cliente, para permitir que sua empresa se concentre em seus principais pontos fortes e, ao mesmo tempo, confie suas necessidades de TI à Getronics.
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