Technical Consultant – Backup

Role Purpose

• The Managed Cloud team is responsible for managing various Cloud platforms, Implementing Dedicated Customer Solution Platforms, day-to-day operational support, upgrading existing platforms, advising on solutions and delivering new platforms.
• The team is responsible for all infrastructure, virtualization, computing,storage and backup solutions, both dedicated to private or public cloud.
• We have plenty of challenging SLA’s and KPI’s to focus on across a wide range of customers often desiring different objectives and results
• You will also look to onboard new customer solutions working closely with the delivery team and project managers to accept platforms into operations
• Provide customer reports showing performance, constraints, improvements and recommendations
• You will work collaboratively with a great team located across Europe and India.
• Supporting an extremely eclectic mix of IT solutions as our portfolio of customers are wide-ranging.
  
• Responsibilities
• Primarily support existing virtualized, storage and backup environments
• Dealing with all types of incidents, requests, and changes to ensure that Service Level Agreements with customers are adhered to.
• Build and maintain strong working relationships with employees
• Strong communication and interface skills with other functional areas
• Maintain the CMDB
• Document standards and procedures
• Working with service account managers to assist them in feeding back information to the customer.
• Proactively look for improvements
• Assist in project deliveries when required.
• Following ITIL-based change procedures.
• Evolve and implement new services to support Getronics technical
  functions in line with business requirements and service descriptions.
• Mentor and train team members
• Provide on-call support 10 times a year for a one-week duration
• Accountability for platforms to ensure security procedures are maintained
• This is an L3 support team, the solution lies with us!
• 
  Primary Skills
• 
  ▪ Total IT Experience: +10 Years
  ▪ Relevant Technical Experience: +5 Years
  ▪ VEEAM experience is essential for this role.
  ▪ Experience in managing large and complex enterprise services.
  ▪ Experience in managing cloud-based platforms.
  ▪ Proven ability to work in a high-performing team.
  ▪ Skills to manage several work streams simultaneously while balancing business priorities and quality.
  ▪ Has developed expert knowledge of one specific technical support area and has a broad knowledge of other areas.
  ▪ Ability to cope in a technically complex and fast-changing environment.
  ▪ Understanding of how to build, configure, and deploy backup tools and agents.
  ▪ Able to communicate clearly to peers, project managers, and customer account managers.
  ▪ Ability to build key relationships across peer group levels and above.
  ▪ Capability to manage, plan, analyze, and troubleshoot capacity and performance.
  ▪ VEEAM backup and VEEAM ONE reporting, replication configuration, and support, including tape out.
  ▪ Schedule and supervise all maintenance and installation work, including major configuration changes and upgrades.
  ▪ Must be familiar with some of the module-based backups like Exchange, SQL, Oracle.
  ▪ Sound knowledge & understanding of various backup technologies around cloud solutions & virtualized platforms.
  ▪ Working with project team & delivering as per design, Ability to work in own initiative.
  ▪ Good understanding of various tape library hardware & components.
• 
  Desirable Skills
• Previous exposure to Managed Services is an advantage.
• Storage skills are beneficial (NetApp, DELL, EMC, HP, IBM, Fujitsu,PURE)
• Understanding of how to build, configure,and deploy VMs and templates.
• Be able to create and maintain a culture where your colleagues are
  closely worked alongside and share technical expertise with them as required.
• To be able to think strategically and evaluate options in the short, medium, and long term.
• Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.
• Proven experience in driving operational excellence, service improvements and lean methodologies.
• Good understanding and experience of DELL MX7000, CISCO UCS, infrastructure setup
• Good Technical knowledge of Windows Server Management
• Understanding of iSCSI, NFS, and Fibre Channel protocols, Fibre Channel cabling, switching, zoning
• Zerto Setup and Management
• AWS
• MS Azure
• Expertise in one of the following scripting languages PSH, WMI, Python