Technical Consultant – Storage

Role Purpose: 

You will be working as a technical consultant with a team who are spread across Europe and India. You will need to be a self-starter who is highly motivated and able to coordinate and motivate team members to meet deadlines, work productively, and resolve issues whilst maintaining SLAs as required.

Responsibilities/Accountability:

• Provide L3 support on Storage, Virtualisation, and compute BAU activities.
• Primary responsibility to take ownership of Storage infrastructure of various manufacturers mainly Dell EMC (Powerstore and Unity) and NetApp.
• Ownership for all infrastructure Operations Support of Getronics’s Internal and External customers using Service Now.
• Ensure various reports are published for capacity performance and configuration as per Customer requirements.
• Develop and maintain procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.
• Conduct investigations on system performance, make proposals for improvements, and implement them when appropriate.
• Liaise with all Getronics managed service vendors like Dell EMC, NetApp, etc. for management and support.
• Work closely with own & other infrastructure team members across the EU & India.
• Flexible to perform On-Call, Out of office hours activities.
• Schedule and supervise all maintenance and installation work for upgrades, working with the vendor and Getronics ServiceDesk.
• Carry out Risk assessment and manage risks.
• Assignment of workload to team members.
• Coach and mentor team members.

Skills/Experience

Mandatory:

• Sound fundamental knowledge of Dell EMC VNX storage arrays, NetApp, and other Dell EMC Storage products such as Powerstore and Unity.
• Architectural knowledge of Cisco MDS series FC switches.
• Hands-on knowledge of supporting L3 operational activities & troubleshooting in the areas of Storage arrays, and Cisco MDS.
• Hands-on knowledge of supporting L3 operational activities & troubleshooting on the Cisco MDS platform.
• Hands-on knowledge of supporting L3 operational activities & troubleshooting on the Cisco UCS platform and VMware.Must be familiar with Storage Replication, migration, and Copy between arrays.
• Good understanding of NFS, and Fibre Channel protocols, fiber Channel cabling, zoning, and ISCSII protocol.
• Good understanding of Windows and Linux systems.
• Ability to work on own initiative.
• Be able to make excellent decisions.
• Be able to lead teams.
• Be able to handle work pressure.
• Liaise effectively with other teams.
• Strong communication skills, both written and verbal in English language.

Desirable:

• Good technical knowledge of IT infrastructure.
• Previous experience of working with project team & deliver as per design.
• Good understanding of Cloud, storage & Virtualized environments.
• Good Understanding of ITIL processes.
• Basic knowledge of VMWare, Dell Hardware, and Windows and Linux OS

Qualification/Certification requirements

• Degree-level education in IT/Computer Science.
• Minimum of 9 years with at least 4 years of relevant experience as a Storage engineer..