Getronics Editorial Team
In this article:
How a scalable IT platform & managed service model enable insurers Marco Capital & Poloworks to focus on business growth. Discover in this customer story how Getronics helps drive digital transformation in the insurance industry.
The Customer
Marco Capital is a dynamic, modern provider of legacy solutions serving the European and Lloyd’s insurance markets. The company has grown through key acquisitions expanding its capacity to provide outsourced insurance functions such as claims management and compliance at Lloyd’s.
Owned by Marco Capital, PoloWorks is a UK-based insurance services firm with two main divisions: Polo Managing Agency, managing syndicates at Lloyd’s of London, and Polo Commercial Insurance Services, offering compliance, back-office support, and turnkey solutions. Through streamlined regulatory, claims, and data support, PoloWorks empowers insurers with digital tools for growth.
The Challenge
After acquiring two specialty insurance units—now known as PoloWorks—Marco Capital sought a managed service provider (MSP) that could migrate them to an entirely new IT platform and support solution delivering comprehensive IT services, spanning ITSM, cloud solutions, networking, endpoint management, cybersecurity, and field support. The ideal partner would bring agility and the capacity to implement IT processes and policies on short notice, providing a tailored, responsive approach to meet PoloWorks’ evolving needs. Adaptability to evolving business requirements was essential, as Marco Capital entered a phase of rapid growth and sought to comprehensively outsource its IT functions.
Our Solution
Getronics produced an indicative, ROM-costed proposal within just three days which was refined in partnership with the PoloWorks team.
Our solution included two successful transition programmes first for PoloWorks and secondly for Marco Group, relocating both teams to two new UK sites. Focusing on a scalable platform and fully remotely delivered managed service model, Getronics implemented:
| Service Desk ITIL Processes, high first-time resolution; 96% Customer Satisfaction. | Azure Managed Services SOC, Security, PAM |
| Field Support | Security & Compliance 13 VMs to Azure, 7Tb migrated, SQL databases,120 URLs used daily. Grown to > VMs to meet business demand and growth |
| End User Microsoft Technology, Dell laptops built via Autopilot | Other Services Audio Visual Network and Wi-fi, M365 Licence, hardware supply |
| Security & Compliance SOC, Security, PAM |
Key Results
Operational Efficiency
Getronics’ end-to-end, remotely delivered IT services have streamlined Marco Capital’s and Polo Works’ operations, allowing both companies to implement IT processes and policies effectively without diverting internal resources. Their comprehensive approach has enabled the team to focus on core business functions while reducing IT costs significantly.
Scalability and Flexibility
Getronics’ responsiveness to short-notice changes has supported businesses expansion, ensuring that IT support scales alongside business demands.
Reliability and SLA Compliance
By consistently meeting contractual service-level agreements, Getronics has provided dependable IT support, crucial for maintaining service quality as the business grows. This reliability has minimized disruptions, enhancing business continuity and instilling confidence in outsourced IT management.
Customer Testimonials
“I would recommend Getronics to other industries especially if the companies are in the same position as Marco Capital/Polo Works and need to build out their IT support as they grow and need a trusted outsourcing partner.”
Steve Ewins
Senior IT Service Manager, Marco Capital & Polo Works
“Getronics has been a critical partner in supporting our rapid growth and change programme by delivering comprehensive, well managed end-to-end IT services. Their flexibility and commitment to meeting our needs, especially during times of significant change, have enabled us to focus on our core business while knowing our IT operations are in safe hands. I would recommend Getronics to any company seeking a reliable and adaptable IT provider.”
Paul Wooldridge
Chief Operating Officer, Polo Works
